Policy
Shipping Policy
Last updated: October 11, 2026
Crystalory ships wholesale crystal orders from China. The time to receive an order is handling time plus transit time, plus any local holidays. The shipping choices and the price for your address are shown at checkout before you pay. This page explains how those choices work. It does not list the per-kilogram price table.
Handling and transit
Where a checkout method includes handling time, allow 3–6 business days before the parcel leaves our warehouse. The ranges in the table below are transit time after that, in business days. They do not include weekends or public holidays at the origin or destination.
Weight is billed in whole kilograms, rounded up. Air freight uses a first-kilogram rate plus a rate for each kilogram after that. On some air methods, once the billed weight reaches that method’s heavy-parcel point, the whole shipment is priced at the heavy per-kilogram rate. Economy sea freight, and economy rail freight to the United Kingdom, use one rate for every kilogram.
A method that is not free from a set weight upward is offered up to 30 kg. Above that weight, the method does not appear at checkout. A method that is free from a set weight upward has no upper weight cap.
Where we ship
We currently ship only to the destinations below. East Malaysia and West Malaysia use the same rates. If your address is somewhere else, checkout will not offer a shipping method.
| Destination | Method | Transit time |
|---|---|---|
| Singapore | Standard air | 10–15 business days |
| Singapore | Express air | 5–7 business days |
| Singapore | Economy sea freight | 30–35 business days |
| Philippines, Thailand, and South Korea | Standard air | 10–15 business days |
| Philippines, Thailand, and South Korea | Express air | 5–7 business days |
| Philippines, Thailand, and South Korea | Economy sea freight | 35–40 business days |
| New Zealand, Australia, and Indonesia | Standard air | 12–18 business days |
| New Zealand, Australia, and Indonesia | Express air | 7–10 business days |
| New Zealand, Australia, and Indonesia | Economy sea freight | 35–40 business days |
| Malaysia and Vietnam | Standard air | 10–15 business days |
| Malaysia and Vietnam | Express air | 7–10 business days |
| United States | Standard air | 12–18 business days |
| United States | Express air | 7–10 business days |
| United States | Economy sea freight | 35–40 business days |
| Canada and Mexico | Express air | 7–10 business days |
| Canada and Mexico | Economy sea freight | 35–40 business days |
| India | Standard air | 7–10 business days |
| India | Express air | 5–7 business days |
| United Kingdom | Express air | 7–10 business days |
| United Kingdom | Economy rail freight | 30–35 business days |
France and the Netherlands use a separate weight schedule. The rate for your shipment is shown at checkout. We do not publish a separate transit range for those two countries on this page.
Free shipping
Free shipping applies only to the method named below. Other methods for the same destination stay paid.
| Destination | Method | When it is free |
|---|---|---|
| Singapore | Economy sea freight | Orders of $200 or more |
| Philippines, Thailand, and South Korea | Economy sea freight | Orders of $300 or more |
| New Zealand, Australia, and Indonesia | Economy sea freight | Orders of $300 or more |
| Malaysia and Vietnam | Standard air | Orders of $300 or more |
| United States | Economy sea freight | Orders of $300 or more |
| Canada and Mexico | Economy sea freight | Shipments of 22 kg and above, with no upper weight limit |
| United Kingdom | Economy rail freight | Shipments of 22 kg and above, with no upper weight limit |
| France and the Netherlands | Weight-based shipping | Orders of $300 or more, and shipments of 12 kg and above |
India does not have a free-shipping method.
Duties and taxes
Product prices are in US dollars. Import duties, taxes, and customs fees charged in the destination country are the buyer’s responsibility unless checkout states that they are included.
Dispatch and tracking
We email you when the order is dispatched. Check the spam folder if you do not see the order confirmation or the dispatch message. The tracking number is included when the carrier has issued one. Write to us if it is missing and we will look up the shipment.
Damaged or incorrect deliveries
Inspect the order when it arrives. If an item is damaged, defective, or not the product shown in the listing photos, email photos to info@crystalory.com. We will follow the Refund Policy. In those cases we pay the return shipping. We are not responsible for scuffs to an outer carton when the product inside is undamaged. That is between the carrier and the packaging.
Contact
Email: info@crystalory.com
Phone: +86 183 6065 6058
Mail: Room 11-1-302, Wanshang Apartment, Donghai County, Lianyungang City, Jiangsu Province, China
Also see our Refund Policy, Terms of Service, and Privacy Policy.